| Company Name: | COMPERA LTD |
|---|---|
| Trading As: | Compera |
| Company Number: | 12265681 |
| VAT Registration: | - |
| Registered Office: | Compera Ltd 284 Chase Road, A Block 2nd Floor London, England, N14 6HF |
All equipment, goods, and services are supplied subject to availability.
Domain name registrations are subject to availability and registrar restrictions.
We reserve the right to change our prices at any time without advance warning. All prices exclude UK VAT at 20% unless specifically stated otherwise.
We guarantee that any personal information you send us online will be secure.
Information you provide to us must be true, accurate, and complete. You agree to inform us of any changes to your details (contact details, address, telephone number, or email address) via our contact page: https://my.compera.net/contact.php
The registrars with whom we have registered your domain names may also contact you directly when your domain name is due for renewal.
Renewal fees will align with the standard prices listed on our website at the time of generating the initial renewal notice. All services are provided on a pre-payment basis.
We will send multiple notices inviting you to renew your domain name and/or service prior to the expiry date, starting 45 days before the renewal date. This includes two email notifications and a suspension notice shortly before or just after the expiry date.
Renewal fees must be received before the expiry date to guarantee uninterrupted services. A 7-day grace period is provided after the expiry date during which the service remains active. After this period, the service may be suspended without notice.
You can still renew existing services up to 30 days after expiry. After this time, the service, configuration, and data may be deleted at our discretion unless legally required to retain it.
A 14-day money-back guarantee applies to new services purchased through Compera. Returns must be requested through the customer area, detailing the reason for the return within 14 calendar days of purchase. Returns are processed within 7 working days.
Products not eligible for return include domain names, security certificates, software licenses, personalized services, technical support, and others listed in detail in this document.
Cancellations must be submitted via the customer panel. Services can be canceled immediately or at the end of the service period based on the selected option during the cancellation request. Refunds are not processed as part of cancellations unless a separate return request is filed.
For restaurant web hosting, we offer tailored packages with features including reservation system integration, daily backups, email accounts, content updates, and more. Our packages are:
Invoices are generated 14 days before the due payment date, and reminders are sent 7 days before and 7 and 14 days after the due date. Failure to settle invoices within these timeframes may result in service suspension or termination.
Cancellation and refund transactions are distinct. Cancellations indicate you will not renew the service for the next period, while returns request reimbursement for the purchased service.
For domain registrations through Nominet UK, you also agree to Nominet UK's Terms & Conditions.
You must comply at all times with our Acceptable Usage Policy. Breaches may result in suspension or termination of services without notice.
Nothing in this contract affects your statutory rights.
We will correct any billing mistakes promptly and refund overpayments where appropriate.
We maintain records of all contracts and will provide copies of contracts entered into within the last 24 months upon request.
